The Features of
common issues with your
water heater?
- Unsure about
which
water
heater to
choose? - Don’t know
who to
contact
for sudden
breakdowns? - Worried about
the
reliability of
the
person
coming to
your
home? - Concerned about
pricing,
installation
costs, or
being
overcharged? - Concerns about
potential
installation
defects or water
leaks?
Duskin, the expert in
making daily
living
comfortable, is here to
protect
and support your
lifestyle.
Our water heater replacement service offers seamless support from installation to maintenance. With free estimates and transparent pricing (*4), you can enjoy peace of mind without worrying about additional costs.
Certified professionals ensure prompt and proper installation, with same-day service available at the earliest.
Through a community-based service system that allows customers to consult at any time and a nationwide network, we deliver reliability and a sense of security that only Duskin can provide.
(*4)The charge may change depending on the position of the piping that cannot be checked at the time of estimation or the installation environment of the water heater.
The Features of
Duskin's Water Heater
Replacement Service
01
We provide comprehensive services,
including water heater replacement, quality assurance, and after-sales support, ensuring our customers face no difficulties in their daily lives.
With a free 10-year warranty, we offer a secure environment for long-term peace of mind.(※5)
02
Prompt resolution of problems
Minimum same-day (*6)
response mainly in Osaka!
Corresponding area
Toyonaka City, Suita City, Minoh City
Q. Can I find the right brand even
during an urgent breakdown?
A
Yes, you can find it quickly, even in urgent situations. Duskin offers an extensive lineupof options.
From our broad selection, we propose and replace water heaters that meet your needs, as soon as the same day.
(*6)Please note that scheduling conflicts may sometimes prevent us from visiting.
03
Thorough Explanation in Advance
Free estimates with clear
and transparent pricing! (*7)
We propose models tailored to your needs and preferences. (*8)
(*7)Please note that pricing may change depending on the condition of piping or installation environment, which cannot be confirmed during the estimate.
(*8)In some cases, we may not be able to accommodate installation due to conditions, your requested model, or the complexity of the work.
Water Heater Replacement Costs Payment is made after the installation is completed.
Credit cards and various cashless payments possible
During the 10-year warranty period, service fees, labor costs, and parts are free. (*9)
(*9)Warranty coverage is subject to certain conditions. Please contact the service provide for further details.
04
You can rely on us with confidence!
Qualified Professionals for Installation
Duskin's water heater replacement service is handled by certified professionals who hold qualifications required for installation and replacement (e.g., Gas Equipment Installation Specialists, Electricians).
With expert knowledge and skills, our staff ensures top-notch installation quality.
We propose the best product for you, considering factors such as
family size, usage frequency, and installation space.
We also select compatible models on your behalf to ensure seamless installation.
-
When choosing on your own, there is a risk of installation incompatibility or insufficient performance.
By entrusting the task to professionals, you can prevent these issues. - Selecting a product that matches your lifestyle enhances long-term satisfaction.
Cost of water heater
replacement
-
1
Cost of heater
-
2
Basic construction expenses
-
3
Products and
construction
10-year free
guarantee(*10)(※10)Warranty coverage is subject to certain conditions. Please contact the service provide for further details.
The basic installation cost
includes the following
- Removal and disposal of the old water heater
- Installation of the new water heater
- Adjustment of piping and gas lines
- Necessary material costs
- Initial setup and operation testing
- Safety inspection
- Travel and transportation fees
- Pre-installation cleaning and explanation of usage
- Transportation and disposal of waste materials
Brands We offer
Reasons to Choose Duskin
Trusted Quality, Only Duskin Can Deliver
-
01
Reliable
Duskin
Quality -
02
Wide
Selection -
03
Transparent
Pricing and
Free On-Site
Estimates
01.Reliable Duskin Quality
Professionals trained
through Duskin's unique
programs provide services
exclusive to Duskin.
As a company with many years of experience and trust, Duskin offers appropriate and reliable services. All staff undergo exclusive training and obtain licenses. Their proven expertise and courteous approach are highly rated by customers. Built on years of trust and achievements, Duskin delivers quality that ensures peace of mind when choosing our services.
02.Extensive Lineup
A Wide Selection to Meet
Diverse Needs
We pride ourselves on offering a wide range of water heaters at all times. From the latest models of various manufacturers to the most suitable units tailored to your household size and usage, we provide a diverse selection. Our extensive range allows us to meet the varied needs of our customers. Additionally, our expert staff carefully select the best options on your behalf to ensure compatibility and satisfaction.
03.Transparent Pricing and Free On-Site Estimates
A secure pricing system that minimizes uncertainty
—
“unknown until repairs are made” scenarios are largely avoided.
While other companies may impose high additional charges after repairs, Duskin ensures peace of mind by thoroughly inspecting the site before repairs and providing clear details on the work required and its costs upfront.
In cases where extra charges arise during repairs, we always explain the situation beforehand and proceed only with your approval.
“Not sure who to contact?”
Duskin is here to solve your concerns.
Start by calling our toll-free service line
Free
Free On-Site
Inspections, Check-
Ups,
and Estimates
Free On-site
inspections and
assessments available
The process for
water heater replacement
-
1
Request for Estimates
or ConsultationFree on-site estimates are available via phone or online. We will provide you with a detailed quote and verify the site and photos as part of the process.
9:00～19:00｜Annual non-holiday
※Excluding the New Year period -
2
Filling Out the Order
Form On-SiteFor those who feel uncertain about online processes, we also assist with filling out the order form during our visit.
-
3
Replacement Installation
We provide a thorough explanation of how to use the equipment after installation. Payment is made only after confirming proper operation post-installation!
-
4
After-Sales Service
Enjoy a secure 10-year extended warranty!(*11) Upon request, Duskin also offers unique cleaning tips and maintenance guidance for your bathroom, showcasing our expertise in cleaning services.
(*11)保証適用には条件がありますので、担当店にお問い合わせください。
Frequently Asked Questions
-
I’m not sure how much a water heater suitable for my home will cost in total.
-
The water heater options, and installation costs depend on factors like the installation location, your environment, and the required features. If you provide details like the model number, size, and your usual usage habits, we can generally suggest a model equivalent to your current unit. Please feel free to reach out for a consultation!
-
I’m worried because you’re not a gas company. Are the products any different?
-
Gas water heaters branded by Tokyo Gas or Osaka Gas are OEM-manufactured by companies like Rinnai and Noritz. Therefore, there’s no difference in performance for equivalent types.
-
I’m concerned about the installation since you’re not a gas company. Can I trust you with the work?
-
Certified professional staff, holding qualifications necessary for replacing gas water heaters, will handle the installation. Please rest assured. Even in the unlikely event of an issue, we’ll respond thoroughly with our free 10-year warranty. Even in the unlikely event of a defect, we will respond firmly with a free 10-year warranty.
-
I'm worried that I might face persistent sales pressure after making an inquiry.
-
Duskin has been providing cleaning services and other customer-focused solutions for over 60 years. Our priority is offering thoughtful and empathetic service to our customers. We aim to fully understand the concerns and issues our customers face and are committed to resolving these with sincerity. As part of this policy, we do not engage in aggressive or persistent sales tactics that go against our customers' wishes.
Introduction to Duskin Services
Duskin's water heater replacement service is operated by Duskin Co., Ltd., a company renowned for its house cleaning and Mister Donut establishments. In addition to handling household issues such as water-related troubles and locks, we also provide lifestyle support, including hygiene product sales, cleaning services, and housekeeping assistance. Feel free to reach out to us for any concerns!
-
Professional cleaning service
-
Housekeeping services tailored
to your requests -
Plant and flower upkeep service
-
Fixing scratches and dents
Incidents During Water
Heater Inspections Are
Increasing
In recent years, consumer affairs centers across Japan have received numerous complaints about deceptive practices related to water heater inspections.
As of 2023, the number of complaints has tripled compared to the same period in 2022, with many cases involving victims aged 70 and older.
Tactics include sudden phone calls or visits offering inspections, creating anxiety to pressure individuals into signing expensive water heater replacement contracts. Fraudsters may falsely claim to be "commissioned by local authorities" or "requested by the contracted gas company" to gain trust.
Elderly individuals are especially encouraged to exercise caution against these inspection scams and thoroughly verify whether a company is reliable.
Examples of problems
- After requesting an inspection, believing it was from the gas company, I ended up signing an unexpectedly expensive water heater replacement contract.
- Following an inspection by a company claiming to be commissioned by the local government, I was told a water heater replacement was necessary.
- I signed a contract after being told I could get a discount if I acted now, but I became suspicious and now want to cancel.
- During a free inspection, I was strongly pressured to replace my water heater, leading me to reconsider the contract afterward.
“Not sure who to contact?”
Duskin is here to solve your concerns.
Start by calling our toll-free service line
Free
Free On-Site
Inspections, Check-
Ups,
and Estimates
Free On-site
inspections and
assessments available
Payment method
Credit cards and various cashless payments possible
Corresponding area
Duskin offers a full range of service related to water heaters no holiday during the year.If you are in trouble with a water heater, please contact us first.*Excluding the New Year period
-
Service area Osaka Prefecture
Toyonaka City, Suita City, Minoh City